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Guests with Disabilities

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Canada's Wonderland Guest Assistance Guide

Guests with Disabilities

Canada's Wonderland is Fun for Everyone.

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Fun for All!

First and foremost, Canada's Wonderland is about fun. Fun for everyone. Here you'll find everything you need to know about navigating and enjoying the park and all of its experiences for those with disabililities. And if you can't find the answers here, feel free to download our Guest Assistance Guide or stop by any of our Guest Services areas at the front gate or throughout the park.

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Boarding Pass Program

At Canada’s Wonderland we are proud of our reputation for accommodating guests with disabilities through our Ride Admission Policy. We have developed a Boarding Pass Program which allows guests with mobility restrictions or Autism Spectrum Disorder (ASD) to access rides at specified times via the exit ramp in order to avoid crowds and waiting in the regular queue lines. 

Guests who are in possession of a Boarding Pass will obtain a boarding or “ride” time on the Boarding Pass that is equal to the anticipated wait time for a particular ride from the ride associate at the Alternate Access Entrance (usually a ride’s exit) (At Leviathan and Behemoth the boarding time can be obtained from the employee at the front of the ride entrance). Guests can then choose to rest comfortably away from the queue area, visit a shop, see a show or play a game until their boarding time.

Information on where guests access the ride is posted on each ride’s Safety Guide sign. All guests, regardless of point of access, are required to meet all riding requirements for the ride, including height and medical restrictions in order to safely ride/participate. 

For a complete listing of guidelines when using the Alternate Access entrances, please download our Guest Assistance Guide. 

Here’s How it Works:

  • The guest with a mobility impairment or ASD should visit Ride Accommodations or Guest Services upon his/her arrival at the park to express his/her inability to wait in the regular line. Some questions are asked to ensure that the rider has the required physical criteria in order to safely experience rides, and a Boarding Pass is issued for the guest in question and up to 3 riding companions. 
  • In addition to a Boarding Pass, the guest with a mobility impairment or ASD will receive a “Rider Access Form” that has the rides that the guest with a disability can safely enjoy.
  • For rides that do not have lines, the Guest and his/her party simply takes the Rider Access Form with them through the ride’s Alternate Access Entrance and they will be boarded on the next available cycle. 
  • The rider (or a member of their party) obtains a boarding time from the ride associate at the Alternate Access Entrance, equivalent to the length of the ride line. The rider can then wait comfortably away from the queue area. 
  • The guest listed on the Boarding Pass must be present as a rider when a Boarding Pass is being utilized. 
  • Guests may not accumulate more than one boarding time at a time. 

Tips for Guests with Autism

You may be asking yourself whether Canada's Wonderland is appropriate for guests with an Autism Spectrum Disorder (ASD) or whether your loved one on the spectrum will be able to handle the theme park experience. Canada's Wonderland has taken steps to be well-prepared to welcome and provide accommodations for all types of disabilities, including autism and related disorders. To continue to provide equal access for all guests, be aware that all guests with mobility impairments or ASD will now receive a Ride Boarding Pass with wait times. Please review the Boarding Pass Program for more details. 

As you know, advance planning is a requirement for any successful theme park visit with a person with ASD. Your visit to Canada's Wonderland will include a plethora of sensory stimulation including crowds, dark and loud theatres, coasters travelling overhead, lights and noises, waiting in line, to mention a few. At Canada's Wonderland, we strive to provide equal opportunity to all of our guests while providing a variety of options tailored to specific needs. Our highly trained staff is knowledgeable and eager to assist.

You can find information on our rides, shows and attractions in advance on the website. The Park’s Guest Assistance Guide is also available for download. The Guide outlines the specifics about each attraction, including height requirements and health restrictions. Another good resource is the article "How to Enjoy the Amusement Park" from the Autism Society. Feel free to contact Guest Services in advance at (905) 832-8131 with any additional questions. 

Download a printer-friendly version of this information.

When you arrive at the Park, please proceed to Guest Services located at the Front Gate.

  • Please have the individual requiring accommodation accompany you to Guest Services. 
  • A pass may be issued depending on the needs of your group, including a boarding pass used for scheduling times to ride attractions. 
  • Here at Guest Services we offer KidTrack, a wrist band program, which will assist you and Park Personnel in reuniting your group should you become separated. 
  • We also offer a Parent Swap policy at the rides. This allows one parent to ride while another parent waits with the child. When the ride is complete, the parents swap child responsibility at the exit. 
  • Additionally, if you need to rent a stroller, wheelchair or locker, proceed to Stroller, Locker and Wheelchair Rentals adjacent to Guest Services inside the Front Gate. 
  • Please re-visit Guest Services if you need any additional help with your day.
  • We also recommend that as an added safety measure you take a photo of members of your party (especially if you have a child with ASD who tends to dart away or wander off) on your mobile device. This photo can be of great assistance to quickly reunite your party if you are separated.

During your visit:

  • Guests who wear headphones of any type will not be able to wear them while riding our attractions. We have available disposable ear protection for use at Guest Services. 
  • If you are separated during your visit, please contact any Park Employee for assistance. 
  • Ride delays may occur while riding and members of your party may be required to sit quietly until the ride is restarted or guests are escorted off the ride. 
  • Please be aware, if an evacuation is required, guests may need to maneuver across catwalks from the highest point of the ride and down steeply inclined steps. 
  • If you have any doubts whatsoever about an attraction’s appropriateness for the individual with ASD, please have someone in your party ride it first to make an informed determination.

Canada's Wonderland offers our guests several restful attractions and quiet places that your party can enjoy during the day.  The Park has a First Aid Station near the washrooms in Medieval Faire and Family Care Center (Lost Parents) in Planet Snoopy and our Front Gate Guest Services location. Additionally, air conditioned restaurants provide a nice break from the sensory stimulation. 

Canada's Wonderland is a wonderful destination for families and friends to visit. Our goal is to make your experience at the Park both smooth and full of family-fun. Please let us know if you have any further questions by contacting (905) 832-8131, emailing guestservices@canadaswonderland.com or by talking to a Guest Services representative at the Park.

Accessibility Policy

Canada’s Wonderland is dedicated to providing world-class customer service to all guests visiting Canada’s Wonderland and making it fully accessible to all members of the community and to offering a fair and equitable employment experience.

Canada’s Wonderland’s Accessibility Policy supports the full inclusion of persons with disabilities as set out in the Canadian Charter of Rights and Freedoms, Ontario Human Rights Code, the Ontarians with Disabilities Act (ODA) 2001, and the Accessibility for Ontarians with Disabilities Act (AODA). Canada’s Wonderland is committed to giving all guests with disabilities the same opportunity to enjoy and benefit from our services and attractions in a similar way as other guests.  The Company is equally committed to providing accommodations to persons with disabilities so that they may pursue and enjoy employment opportunities in a similar way as other applicants and employees.

Policies have been prepared that outline the Company's compliance with AODA regulations and what our guests and employees may expect from us.  They are intended to benefit all disabilities, whether readily apparent or not, and to ensure that everyone is treated with courtesy and respect.

Guests with Restricted Mobility

Canada’s Wonderland Ride Admission Policy and Alternate Access entrances are designed to help guests with restricted mobility safely experience the rides. For information regarding Ride Admission Policy and Alternate Access entrances, please review the Rider Height & Assistance Guide Information.

Guests with a Hearing Impairment

To better assist guests who have a hearing impairment, Canada's Wonderland has a TTY device that can be reached at (905) 832-7503.

Guest with a Vision Impairment

For guests with vision loss, a braille guidebook with park information is available at Front Gate Guest Services. A select number of these guidebooks are available and must be returned at the end of each visit. 

Parking and/or Passenger Drop-Off

Accessible Parking is available for vehicles with valid permits on either side of the Front Gate plaza. Wheeltrans or other transportation may drop off guests with disabilities at Front Gate. An entrance for guests with mobility disabilities is clearly signed at the Front Gate.

Washrooms

Private washroom facilities for guests needing the assistance of another guest are available at all major washroom locations. Wheelchair accessible stalls are located at all main washroom facilities. These washrooms are signed accordingly and located in all areas throughout the Park. Family Washrooms are available at all major washroom locations which will accommodate a guest and a support person of any gender.

Restaurant and Food Locations

All main restaurant locations are accessible to guests in wheelchairs. Some food service locations throughout the Park may present difficulties for guests in wheelchairs. Please ask our employees for assistance at these locations. 

Guests with vision impairments may ask our employees for assistance with obtaining information on menu items and prices. 

Our employees will be happy to assist with orders and bringing items to tables.

Wheelchairs

A limited number of wheelchairs and electronic convenience vehicles (ECV) are available for one day rental. All rentals are on a first come basis and may not be reserved in advance. It is recommended that guests bring their own wheelchairs.

A one day rental of a manual wheelchair is $15 (+ $5 deposit) and an ECV is $50 (+ $50 deposit). The deposit is refunded upon the satisfactory return of equipment.

Change/Dressing Rooms

Oversized change/dressing rooms are located in the Splash Surf Shop and the Locker Room retail stores. Guests with mobility disabilities, or who need a support person with them, can utilize these rooms.

Casts and Braces

Guests with casts and braces will be restricted from riding rides where the cast or brace will not fit inside the ride unit or where it will present a hazard to the guest or others. Guests with full arm (elbow restricted) and full leg (knee restricted) casts or braces are restricted from most rides and slides at Canada’s Wonderland. We suggest you delay your visit until the cast is removed.

Leg and foot casts are not permitted on Time Warp. 

Casts of any type (forearm, hand, wrist, partial lef, etc.) are not permitted on Behemoth,  Leviathan, Sledge Hammer, Launch Pad and some Splash Works attractions. 

For full details please download the Ride Admission Policy Grid.

Prosthetic Devices

Guests with any type of prosthesis should not ride Behemoth, Leviathan, Drop Tower, Flight Deck, Psyclone, Riptide, Shockwave, Silver Streak, Sledge Hammer, Swing of the Century and Windseeker unless they can ensure the device is properly secured and will remain in place during the ride. Due to manufacturer requirements at Behemoth and Leviathan, any lower body amputations must be below the ankle.

Due to manufacturer requirements at WindSeeker, a guest with more than one lower body amputation (below the knee) are not permitted to ride.

Guests with prosthetics which do not have any exposed metal parts are generally permitted on all Splash Works attractions. Please consult with a member of our Aquatics Supervisory Team prior to riding to ensure that you have a safe riding experience.

For full details, please download the Ride Admission Policy Grid.

Magnetic Fields on Rides

Magnetics are used at the following attractions:

  • Backlot Stunt Coaster
  • Behemoth
  • Drop Tower
  • Wonder Mountain's Guardian
  • Leviathan

Guests with medical devices sensitive to magnetic fields (pacemakers, hearing aids, etc.), should consider these factors when deciding to ride. 

Oxygen Tanks

Due to the dynamic nature of rides, oxygen tanks are not permitted on most attractions. Please consult with Guest Services to speak with a member of management to discuss available rides. Oxygen tanks are permitted in all restaurants, shops and entertainment venues. 

Photosensitivity / Strobe Lighting

Many attractions utilize special effects including strobe lighting and specialty ride lights that may impact guests with certain medical conditions. 

Attractions utilizing these effects include:

  • Backlot Stunt Coaster
  • Behemoth
  • Boo Blasters
  • Flight Deck
  • Ghoster Coaster
  • Wonder Mountain's Guardian
  • Leviathan
  • Taxi Jam
  • The Fly
  • Thunder Run
  • WindSeeker 

Show and Event Venues

Canada’s Wonderland’s show, special event, and catering venues are accessible to guests with disabilities. There are viewing areas to accommodate guests in wheelchairs although they are limited. Please speak with an usher in advance for assistance with entrance and seating for the guest with a disability and other members of the guest’s party.

Arthur's Baye - Wheelchair seating available near The Marketplace Buffet.

International Showplace - An outdoor amphitheatre with tent covered bench seating. Wheelchair seating available at the front and rear of the house. 

KidZville Playhouse - An outdoor children's theatre with tent covered bench seating. Wheelchair seating available at the rear of the house. 

Wonderland Theatre - An indoor, air-conditioned theatre with wheelchair seating available at the front, middle, and rear of the house.
 

Service Animals

Service animals are welcome at Canada’s Wonderland. A service animal is defined as a dog or miniature pony that has been individually trained to perform tasks for a person with disabilities. We may ask you what task your service animal performs for you. Service animals must be physically controlled on a leash or harness at all times while on our property. There is a limit of one service animal per guest. Due to the nature of most rides, service animals must remain with a non-riding member of the guest's party. Canada's Wonderland ride attendants are not permitted to take control of service animals. Guests whose service animals demonstrate aggressive actions toward our guests or employees will be directed to remove the animal from the Park. 

Service animals are not permitted in water attractions, wet decks, wading pools, or lazy rivers. Service animals may be taken on Antique Carrousel and Character Carrousel in the "chariot" seating areas and Action Theatre.

Please stop by Guest Services for more information.

First Aid and Medication

Our First Aid Centre is staffed at all times during Park operating hours. Refrigeration for medication, with the exception of bee sting anaphylaxis kits, is available at First Aid, and medical equipment can be stored. The First Aid Centre is located behind Spinovator in Medieval Faire.

Additional Resources

For information on admission pricing for Guests with Disabilities, please contact us:

Phone: 905-832-8131 (TTY 905-832-7503)
Email: ride.accommodations@canadaswonderland.com

Mail: 
Guest Services
Canada’s Wonderland Company
9580 Jane Street, Vaughan, Ontario L6A 1S6

Additional Resources:

Complete information, including Rider Height Requirements is available in the Guest Assistance Guide.

To view the rider safety guidelines download our Rider Safety Guidelines Admission Policy Grid.

Read “How to Enjoy the Amusement Park” from the Autism Society.