Guests with Disabilities at Canada's Wonderland

Park: 10 AM - 10 PM Waterpark: Closed View Hours

Accessibility

First and foremost, Canada's Wonderland is about fun. Fun for everyone. Here you'll find everything you need to know about navigating and enjoying the park and all of its experiences. And if you can't find the answers here, feel free to download our Guest Assistance Guide, contact us at ride.accommodations@canadaswonderland.com or stop by any of our Guest Services areas at the front gate or throughout the park.

At Canada’s Wonderland we are proud of our reputation for accommodating guests with disabilities through our Ride Admission Policy. To provide equal access for all guests, we have developed a Boarding Pass Program which allows guests with mobility restrictions or cognitive impairment to access attractions at specified times via the Alternate Access Entrance (usually the ride’s exit or Fast Lane entrance) in order to avoid crowds and waiting in the regular lines.

Information about where guests access the ride is posted on each attractions Safety Guide sign. All guests, regardless of point of access, are required to meet all riding requirements for the attraction, including height and medical restrictions in order to safely ride/participate. 

The guest with a mobility restriction or cognitive impairment should visit Guest Services upon their arrival at the park to express their inability to wait in the regular line. Some questions are asked to ensure that the rider has the required physical criteria in order to safely experience attractions.

In addition to a Boarding Pass, the guest with a mobility restriction or cognitive impairment will receive a “Rider Access Form” that lists the attractions that the guest with a disability can safely enjoy.

Due to the nature of the attractions in Splash Works, Alternate Access and Boarding Passes may only be utilized at The Lazy River, via the exit after speaking with a Lifeguard for assistance. Boarding Passes, however, are required for Halloween Mazes if the maze has a line.

For a complete listing of guidelines when using the Alternate Access entrances, please download our Guest Assistance Guide.

How does the card work?

Each Access 2 Card will permit one complimentary admission for a support person, so they will not require an admission ticket. If you are not a Season Passholder, you will need to purchase yourself a ticket online before visiting. When you arrive on your day of visit, please go directly to our front gate turnstiles, and present your ticket voucher or Season Pass and your Access 2 Card.

Who is a support person?

A support person is an individual who accompanies a person with a disability to provide services that are not provided by employees, such as assisting the person with eating, administering medication, communication needs, and use of the facilities.

I work for an organization where the staff takes groups of people with disabilities to the movies and attractions. Can my organization get a card for staff use?

Cards are only issued to individuals who have a permanent disability, and who require a support person. Access 2 Program does not provide cards for organizations or staff cards.

When you arrive at the Park, please proceed to Guest Services located at the Front Gate.

Please have the individual requiring accommodation accompany you to Ride Accommodations to the right of Guest Services. Ride Accommodations is open during peak morning periods to provide a dedicated option for our Guests with Special needs.  For those arriving later in the day, Guest Services will provide the same options.

  • Please have your party—including the individual requiring accommodation--accompany you to Guest Services.
  • A pass may be issued depending on the needs of your group, including a boarding pass used for scheduling times to ride attractions. 
  • Here at Guest Services we offer KidTrack, a wrist band program, which will assist you and Park Personnel in reuniting your group should you become separated. 
  • We also offer Rider Swap. This allows one guest to ride while another guest waits with the guest who did not ride. When the ride is complete, the guests swap responsibility at the exit. Rider Swap is not available at Splashworks Waterpark.
  • Additionally, if you need to rent a stroller, wheelchair or locker, proceed to Stroller, Locker and Wheelchair Rentals on the South side of the Front Gate near the washrooms. 
  • Please visit Guest Services if you need any additional help with your day.
  • We also recommend that as an added safety measure you take a photo of members of your party (especially if you have a member in your party who tends to dart away or wander off) on your mobile device. This photo can be of great assistance to quickly reunite your party if you are separated.

During your visit:

  • Guests who wear headphones of any type will not be able to wear them while riding our attractions. We have available disposable ear protection for use at Guest Services. 
  • If you are separated during your visit, please contact any Park Employee for assistance. 
  • Ride delays may occur while riding and members of your party may be required to sit quietly until the ride is restarted or guests are escorted off the ride. 
  • Please be aware, if an evacuation is required, guests may need to maneuver across catwalks from the highest point of the ride and down steeply inclined steps. 
  • If you have any doubts whatsoever about an attraction’s appropriateness for the individual with Autism, please have someone in your party watch it in operation carefully first to make an informed determination.

Canada's Wonderland offers our guests several restful attractions and quiet places that your party can enjoy during the day.  The Park has a First Aid Station near the washrooms in Medieval Faire and Family Care Center (Lost Parents) in Planet Snoopy and our Front Gate Guest Services location. Additionally, air-conditioned restaurants provide a nice break from the sensory stimulation. 

Canada's Wonderland is a wonderful destination for families and friends to visit. Our goal is to make your experience at the Park both smooth and full of family fun. Please let us know if you have any further questions by contacting (905) 832-8131, emailing guestservices@canadaswonderland.com or by talking to a Guest Services representative at the Park.

Assistive listening systems utilize a lightweight wireless device that aids in the amplification of sound at our Canterbury Theatre. These are recommended for guests with mild-to-moderate hearing loss. To use the system, guests should obtain a receiver by speaking with an associate at the venue. For show venues where this system is not available, please inquire to venue staff for assistance in prioritizing your seating location.

To better assist guests who have a hearing impairment, Canada's Wonderland has a TTY device that can be reached at (905) 832-7503.

If requested at least 1 week in advance, Canada's Wonderland will provide American Sign Language (ASL) Interpretation for live shows featured at our live entertainment venues. 

To request ASL Interpretation services, please complete the request form. Upon arrival at the park, please check in with Guest Services to review our show schedule and determine your preferred showtimes and selections.

For guests with vision loss, a braille guidebook with park information is available at Front Gate Guest Services. A select number of these guidebooks are available and must be returned at the end of each visit. 

We also have a Guest Assistance Guide for Guests with Disabilities in braille format available at Front Gate Guest Services.

Accessible Parking is available for vehicles with valid permits on either side of the Front Gate plaza. Wheeltrans or other transportation may drop off guests with disabilities at Front Gate. An entrance for guests with mobility disabilities is clearly signed at the Front Gate.

Private washroom facilities for guests needing the assistance of another guest are available at all family washroom locations. Wheelchair accessible stalls are located at all washrooms.

All main restaurant locations are accessible to guests in wheelchairs. Some food service locations throughout the Park may present difficulties for guests in wheelchairs. Please ask our employees for assistance at these locations. 

Guests with vision impairments may ask our employees for assistance with obtaining information on menu items and prices. 

Our employees will be happy to assist with orders and bringing items to tables.

Single strollers, double-seat strollers, wheelchairs, and electric convenience vehicles (ECVs) may be used during your visit to Canada’s Wonderland, and you are welcome to bring your own.  They are available for rent at Front Gate Rentals, on a first-come, first-served basis.  A limited number of wheelchairs and ECVs may also be rented in advance on our website.

**Please note that ECVs are not available during Winterfest. 

Wheelchairs can be accommodated in all restaurants, gift shops, games, arcades, and restrooms.  ECVs with canopies or other attachments are not permitted on lifts to attractions.  A wheelchair will be provided at those locations. 

For those guests who choose to use an ECV, we require that a safe speed be maintained while traveling in the park.

Park wheelchairs, ECVs, and strollers may not be taken out of the park gates or to the parking lot. However, a park associate will be happy to provide any assistance you may need at that time.

For any guest using a personal Segway, please stop by Guest Services prior to entering the park.

A water wheelchair is available for guests participating in waterpark attractions. The water wheelchair may be used by multiple guests on the same day. While in the water, the water level may not exceed the height of the seat on the chair. During your visit, please speak to a member of our Aquatics Supervisory team to obtain access to the water wheelchair and for further accessibility information.

*Please note that electronic convenience vehicles (ECV) are not available during WinterFest.

Guests with casts and braces will be restricted from riding rides where the cast or brace will not fit inside the ride unit or where it will present a hazard to the guest or others. Guests with full arm (elbow restricted) and full leg (knee restricted) casts or braces are restricted from most rides and water slides at Canada’s Wonderland. We suggest you delay your visit until the cast is removed.

Braces with exposed metal parts are not permitted on select slides in Splash Works.

Casts of any kind are not allowed on Behemoth, Leviathan, Muskoka Plunge, Sledge Hammer, Soaring Timbers, Super Soaker, The Plunge or Yukon Striker.

Any type of foot or leg cast is not allowed on Backlot Stunt Coaster and Time Warp.

For additional information, please download our Guest Assistance Guide.

Guests with any type of prosthesis should not ride unless they can ensure the device is properly secured and will remain in place during the ride. All riders must be able to maintain the proper riding positioning. Prosthetic devices with exposed metal parts are not permitted on select Splash Works attractions. Guests should visit Guest Services or Ride Accommodations prior to riding to ensure a safe riding experience. Additional manufacturer restrictions may limit some guests from participating on certain attractions.

Prosthetics are LIMITED as follows:

  • Behemoth (leg prosthesis not allowed)
  • Leviathan (leg prosthesis not allowed)
  • Lumberjack (no prosthetics allowed)
  • Muskoka Plunge (no prosthetics allowed)
  • Skyhawk (leg prosthesis not allowed)
  • WindSeeker (a rider with more than one lower body prosthetic is not allowed)
  • Yukon Striker (no prosthetics allowed)

 

Arm, leg, and foot prosthetics are NOT allowed on the following rides unless documentation is provided from the manufacturer of the prosthetic device guaranteeing that it has been designed to remain in place with a sufficient safety factor for a single point failure item. Guests who do not have documentation may still ride, but must remove their prosthetic, and should reference the specific ride criteria outlined in each individual Ride listing to determine if they are qualified to ride. This applies at the following:

  • Psyclone
  • Riptide
  • Shockwave
  • Soaring Timbers

Guests with prosthetics enjoying their day at Splash Works should consult with a member of our Aquatics Supervisory team.

For additional information, please download our Guest Assistance Guide.

Canada’s Wonderland’s show, special event, and catering venues are accessible to guests with disabilities. There are viewing areas to accommodate guests in wheelchairs although they are limited. Please speak with an usher in advance for assistance with entrance and seating for the guest with a disability and other members of the guest’s party.

Arthur's Baye - Wheelchair seating available near All's Well Hall.

International Showplace - An outdoor amphitheatre with tent covered bench seating. Wheelchair seating available at the front and rear of the house. 

KidZville Playhouse - An outdoor children's theatre with tent covered bench seating. Wheelchair seating available at the rear of the house. 

Canterbury Theatre - An indoor, air-conditioned theatre with wheelchair seating available at the front, middle, and rear of the house.
 

Service animals are welcome at Canada’s Wonderland.  A service animal must be readily identified with a visual indicator such as a vest or harness worn by the animal or the guest will be asked to provide documentation from one of the following health professionals;

(i) A member of the College of Audiologists and Speech-Language Pathologists of Ontario.
(ii) A member of the College of Chiropractors of Ontario.
(iii) A member of the College of Nurses of Ontario.
(iv) A member of the College of Occupational Therapists of Ontario.
(v) A member of the College of Optometrists of Ontario.
(vi) A member of the College of Physicians and Surgeons of Ontario.
(vii) A member of the College of Physiotherapists of Ontario.
(viii) A member of the College of Psychologists of Ontario.
(ix) A member of the College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario. O. Reg. 165/16, s. 16.

There is a limit of one service animal per guest.  Service animals must be physically controlled on a leash or harness and must display appropriate behavior at all times while on our property.  

Due to the nature of most rides, service animals must remain with a non-riding member of the guest's party. Canada's Wonderland ride attendants are not permitted to take control of service animals.

Guests may take advantage of our Rider Swap policy for staying with the service animal.  Service animals may be taken on Antique Carrousel, Boo Blasters on Boo Hill, Character Carrousel, Jumpin’ Jet, SNOOPY’S Revolution, The Pumpkin Patch, and Treetop Adventure.  Service animals must be leashed, under the owner's control, fit on the floor of the ride vehicle, and seated on the floor, not the ride seat.  Service animals are not permitted in water attractions, wet decks, wading pools, or lazy rivers. Please stop by Guest Services for more information. 

Our First Aid Centre is staffed at all times during Park operating hours. Refrigeration for medication, with the exception of bee sting anaphylaxis kits, is available at First Aid, and medical equipment can be stored. The First Aid Centre is located behind Spinovator in Medieval Faire. In addition, a First Aid Station is located in Splash Works beside the waterpark entrance. This location is open during Splash Works operating hours.

For information on admission pricing for Guests with Disabilities, please contact us:

Phone: 905-832-8131 (TTY 905-832-7503)
Email: ride.accommodations@canadaswonderland.com

Mail: 
Guest Services
Canada’s Wonderland Company
9580 Jane Street, Vaughan, Ontario L6A 1S6

Additional Resources:

Complete information, including Rider Height Requirements is available in the Guest Assistance Guide.