Canada's Wonderland Frequently Asked Questions (FAQs)

Gold and Prestige Season Passholders do not require a reservation to come to the park. WinterFest admission tickets can be purchased online, or at the front gate upon arrival. Save on ticket prices by purchasing online instead of at front gate. Please note, some attractions at WinterFest are not included with admission and participation requires an extra cost. Visit our WinterFest event page for more information.

Please visit our Snow Flake Lake Ice Skating page for information and FAQs about our ice skating experience.

No, we do not have a bag policy at WinterFest.

At this time, we do not anticipate making any major changes at the park level. Our parks continue to operate on their normal schedules and our teams are focused on making people happy by delivering amazing experiences that inspire lasting connections and lifelong memories. Ultimately, we expect this combination will enable us to deliver even more engaging and entertaining experiences to guests.

We do not anticipate any immediate changes to our pricing, ticket options or season passes as a result of completing this merger. However, during the season we do adjust pricing based on volume and demand in each of our markets.

The combined company will maintain the legacy names and branding of each park in its portfolio, and no changes to park names are planned or being contemplated at this time.

There will be no immediate changes to 2024 season passes or 2024 All Parks Passports as a result of this merger. You can continue to use your passes as you always have.

At this time, 2024 Cedar Fair Gold or Prestige Passes with the All Park Passport add-on may only be used to access legacy Cedar Fair parks.

At this time, 2024 Six Flags Plus and Diamond Elite memberships as well as Diamond Passes may only be used to access legacy Six Flags parks.

It’s clear our guests see tremendous value in the season-pass programs. There are no plans to offer a new season pass with access to all parks in 2024. However, we believe there may be an opportunity in the future to offer expanded park access to season pass holders. Please check your home park's website for updates on Season Pass product offerings and all park access options.

At this time, 2024 Cedar Fair Pass Perks may not be used at legacy Six Flags parks.

At this time, 2024 Six Flags Passholder Rewards may not be used at legacy Cedar Fair parks.

We do not anticipate any immediate changes to the current Rewards/Loyalty Programs at legacy Cedar Fair and Six Flags parks.

No, any current monthly payment plans will continue to be charged as originally outlined at the time of purchase.

We do not anticipate any immediate changes to hotel discounts for season pass holders. Legacy Cedar Fair hotel properties will continue to offer discounts for legacy Cedar Fair park pass holders.

At this time, 2024 Cedar Fair Season Pass add-ons – including All Season Dining, Season Pass Drink Plans, Season Pass Fast Lane and All Season Photo Plans – may not be used at legacy Six Flags parks.

At this time, 2024 Six Flags Season Pass add-ons – including Dining Pass, Season Drink Bottle, All Season Flash Pass, Speedy Parking, and Picture Pass – may not be used at legacy Cedar Fair parks.

Canada’s Wonderland offers ample parking adjacent to the park. Parking for autos and vans costs $30 (tax included) per vehicle and you can purchase parking online or in park. Please note Canada’s Wonderland has moved to cashless payments. 

Preferred parking is $40 and parking for RVs/campers is $40 (tax included). Accessible parking is available in Lot E and G. A drop-off and pick-up area is located on the east side of the main parking lot, off of Jane Street between Norwood Avenue and Avro Avenue. Re-entry is not allowed for day parking vehicles. 
 

Lockers are located at the Front Gate adjacent to Canada's Wonderland Store and at the entrance of Splash Works. The all-day rental fee for these lockers ranges from $17 to $30 depending on the size of the locker and the time of the season. Canada's Wonderland assumes no liability for items in the locker. 

Some attractions may close in inclement weather until conditions permit safe operation. Please enjoy a live show, meal or shopping until such weather passes. Canada’s Wonderland cannot issue rain checks or refunds for any product, tickets or season passes due to inclement weather.

Canada’s Wonderland has moved to all cashless payments and accepts MasterCard, Visa, American Express, Interact Direct Payment, Apple Pay, Google Pay, WePay/AliPay for park admission, restaurants and gift shops. The park also has Cash-to-Card kiosks where you can convert your cash into a prepaid debit card.

Canada’s Wonderland has moved to all cashless payments through the park. Simply swipe or tap your debit card, credit card or smart device with Apple Pay or Google Pay where you would normally use cash. The park also features Cash-to-Card Kiosks where you can convert your cash into a prepaid debit card you can use anywhere. Learn more on our Cashless page.

No outside food, beverages or coolers are allowed to be brought into Canada’s Wonderland. However, baby food and formula, bottled water or refillable bottles/containers are permitted into the park. No glass containers are allowed. Guests with baskets, coolers and personal picnic items are welcome to use the public picnic pavilion located just outside our front gates. Those with medical dietary needs will be considered. Guests are encouraged to visit our Special Dietary Needs webpage and/or contact Guest Services prior to their visit for more information about options available to guests.

Baby bottles can be warmed up in most of our restaurants as well as our Baby Care Centres located in KidZville, Medieval Faire and Splash Works near Lakeside Lagoon. Diaper changing areas and/or family restrooms are also available in the Park. For the exact location of each facility, please check our Park Map.

All items that are found arrive at our Lost and Found Centre beside our Lockers & Stroller Rentals which is located at the Front Gate adjacent to Canada's Wonderland Store. If you lose an item on a ride, please notify a ride attendant and go to our Lost and Found to file a Lost and Found Report. You can also file a report online. In order to keep the ride in operation, an immediate search is not possible. If you have found an item in the Park, please notify security personnel.

Only guide dogs / service animals are permitted in the Park.

No, Canada’s Wonderland does not offer kennel services for pets. 

For our guests' convenience, we offer single and double strollers for a one-day rental. All rentals are on a first-come basis and may not be reserved in advance. The rental fee for a single stroller is $17 plus tax and for a double stroller is $26 plus tax.

A limited number of wheelchairs and electronic convenience vehicles (ECV) are available for a one-day rental. It is recommended that guests bring their own wheelchairs. Visit our rentals page to see the wheelchair options. 

Canada's Wonderland offers many accessible ways to navigate and enjoy the park, including our ride accommodations program. Please visit our Accessibility page for more details.

*Please note that electronic convenience vehicles (ECV) are not available during WinterFest.

You may exit and re-enter the park with valid admission and a valid photo. Guests will have their photo taken upon entry and will need to present their ticket/season pass at re-entry. Please note, guests will need to go through the metal detection procedures again.

We encourage you to visit the Group Sales section of this website to learn more about our programs. Feel free to submit a Group Sales Information request or call us at 905-832-7400.

All guests under the age of 40 will be required to provide valid government issued photo I.D prior to the sale of any alcoholic beverage. As per the Liquor License Act of Ontario, Canada’s Wonderland can deny the sale of any alcoholic beverage to a guest who is showing signs of intoxication or public drunkenness. Any guest who Canada’s Wonderland determines to be intoxicated will be removed from the premises. 

For the convenience of all our guests, smoking of any kind, including vapor and e-cigarettes, is not permitted inside the park. Cannabis and related paraphernalia are also not permitted on park property at any time. Thank you for your cooperation. 

Rides will close due to extreme temperatures and adverse weather conditions - particularly heavy rain, high winds and/or lightning. This is to ensure that the safety of all our guests is not compromised in unpredictable weather. Please be assured that Canada’s Wonderland makes every effort to reopen the rides as quickly and safely as possible after the adverse weather conditions cease. No refunds or rainchecks will be issued due to adverse weather conditions. 

Most rides require proper riding attire which includes shirts, shorts/pants/skirts and shoes. Shirts and shoes are required in queues and all park pathways. Swimwear is not permitted on rides outside of Splash Works with the exception of Riptide, Timberwolf Falls, and White Water Canyon.

For your safety, loose clothing (including scarves and other free-flowing clothing) must be significantly secured or removed to prevent any interference with the ride restraint system. On all roller coasters, Riptide, Skyhawk, SlingShot, Soaring Timbers, Speed City Raceway, and Spinovator, scarves will be required to be removed in their entirety.

Loose fitting shoes may be removed before riding Blast Off!, Drop Tower, Flight Deck, Lumberjack, Psyclone, Shockwave, Silver Streak, Skyhawk, Sledge Hammer, SlingShot, Swing of the Century, Swing Time, WindSeeker and Yukon Striker. 

Appropriate swimwear is required. Thongs or transparent clothing are not permitted.

No need to panic. There is no need to print your tickets, the tickets can be saved on to the mobile app or your mobile devices and the barcodes scanned from there. 

The best way to enjoy Canada's Wonderland is with a Season Pass! Enjoy exclusive perks with your Season Pass, Gold Pass or Prestige Pass, including season-long access to the park and its amazing rides, shows, and entertainment. As well, you get discounts on food, merchandise, and much more! 

View all the great benefits of a Season Pass. 

Pass Perks is a loyalty program that rewards guests simply by being a Season Passholder in good standing. Each time Season Passholders visit, they will receive Pass Perks that count toward offers – which are always surprises – redeemable on future visits. Learn more on our Pass Perks page.

Guests can receive full credit on their admission towards the purchase of a Season Pass. Stop by any sales window at Front Gate for details during your visit. Upgrading your admission towards a Season Pass must be done during the same day of your visit. 

Season Pass cards are no longer required and instead can be stored on your phone via the Canada's Wonderland mobile app. If you still have questions about your Season Pass please contact our Guest Services team.

Admission tickets, Season Passes and other park products are non-refundable, non-exchangeable or transferrable for any reason after the order transaction is complete at Front Gate, online through our website, by phone or when purchased at a participating retailer. This includes weather related events. We do not issue rain checks. Please check local weather conditions prior to planning your visit. 

When purchasing admission, you will be given the option to protect your purchase through Protecht Ticket Insurance. 

Guests under the age of 3 do not require an admission ticket to Canada’s Wonderland. Guests may be asked to provide identification for age verification. Any guest that is 3 years of age or older requires an admission ticket. 

Canada’s Wonderland is not responsible for any inconvenience or financial loss due to unauthorized duplication and/or resale of tickets on websites such as The Red Deals, The Next Deals, The Group Deals, Kijiji and other auction sites. Guests are advised to be wary of discounted ticket deals from individuals, third party websites, apps or social media. Purchase tickets at our official website or with authorized ticket dealers such as AIR MILES. If anyone has concerns about the validity of a dealer or seller, please call Guest Services at 905-832-8131. 

Season Pass upgrades can be done at the park once it opens. You may upgrade to another type for the same year (i.e. Season Pass 2024 to Gold or Prestige 2024). 

A guest's height is an important safety factor on many rides and attractions. Colour-coded wristbands are provided at the height check stations on International Street and correspond to the colour found on the Rules and Regulations signs located at the entrance of each ride. For the safety of all guests, shoes that contribute excessively to height should not be worn. We reserve the right to ask that shoes be removed to ensure that a guest’s height is not being artificially enhanced or manipulated. If the Height Check Station is closed, a wristband can be obtained at the station of any ride as long as the guest meets the height requirement of that ride.

All restraint systems, including lap bars, shoulder harnesses, and seatbelts must be positioned and fastened properly to allow guests to ride. Due to restraint system requirements, guests of larger size (in terms of height, weight, and/or proportions) may not be accommodated on some of our rides.

Our larger guests may experience difficulty on: Backlot Stunt Coaster, Behemoth, Dragon Fyre, Drop Tower, Flight Deck, The Fly, Ghoster Coaster, Leviathan, Lumberjack, Mighty Canadian Minebuster, Psyclone, Riptide, Shockwave, Skyhawk, Sledge Hammer, SlingShot, Soaring Timbers, Swing of the Century, The Bat, The Fly, Thunder Run, Time Warp, Vortex, Wilde Beast, WindSeeker, and Yukon Striker.

Maximum and minimum weight limits can be found under the individual rides in this guide and on the Rider Safety Guide Signs at the entrance to rides with restrictions.

If you are concerned whether or not you can be accommodated safely on a ride, you may enter the ride via the exit to ensure the restraints function properly prior to waiting in line. The rest of your party may wait for you outside the exit.

Test seats are located at the ride entrance(s) of: Behemoth, Leviathan, Lumberjack, Skyhawk, and Yukon Striker.

The manufacturer requires a maximum guest height on the following rides: Behemoth (80"), Flight Deck (78"), Frequent Flyers (60"), Joe Cool’s Dodgem School (54"), Leviathan (80"), Silver Streak (76"), SlingShot (79"), Snoopy vs. Red Baron (60"), Snoopy’s Space Race (60"), Speed City Raceway (78"), Splash Station Slides (48"), Swing Time (54"), White Water Canyon (76"), and Yukon Striker (77").

To ensure that all guests have a fair opportunity to enjoy a ride as quickly as possible, line jumping is not allowed at Canada’s Wonderland. Line jumping, regardless of the reason, may lead to ejection from the Park. NO REFUND WILL BE GIVEN. Line jumping is defined as: 1. Cutting in front of guests who are already in line; or 2. Saving a place for someone; or 3. Leaving a line, then attempting to re-enter at the same point. Since this includes using the restroom or purchasing food or drink, we suggest you make all stops prior to entering a line.

Filming on rides is strictly prohibited. Loose articles could result in injury, for which the guest will be liable. Anyone found breaking this policy may face ejection from the park and have their season pass revoked. No refund will be given.

Exceptions to this policy are in place for Swan Lake, KidZville Station and Jokey’s Jalopies. This policy also prohibits the unauthorized use of GoPro style equipment, mounts and harnesses. 

All cameras and cell phones must be safely secured in cargo pockets, a waist pack, in a bin on the ride platform, left in a locker, or with a non-rider. Ride attendants cannot be responsible for items lost, stolen, or damaged while riding. Due to the potential for water damage, Riptide, Timberwolf Falls and White Water Canyon riders should leave their cameras and other valuable items with a non-rider or in a locker. 

Canada’s Wonderland is introducing the 2025 Silver Pass, which is valid for unlimited admission through Labour Day. With the introduction of the Silver Pass, the 2025 Season Pass will no longer be offered.

Canada’s Wonderland is also pleased to continue offering the All Park Passport add-on, which allows you to access all legacy Cedar Fair parks with either a Gold or Prestige Pass. 
 

2025 Season Passholders who purchased their pass prior to November 8, 2024 will be automatically upgraded to a 2025 Gold Pass, and may access WinterFest in 2024 and the entire 2025 season, including fall daytime and Halloween Haunt events. Any associated Season Pass add-ons will also be automatically upgraded to Gold. No additional action is required by the Passholder.

Gold and Prestige Passes purchased between August 8, 2024 – August 11, 2024 qualify for 5 Single Use Fast Lanes, which can be redeemed any public operating day between August 8, 2024 – November 2, 2024, excluding Halloween Haunt. Your Single Use Fast Lane can be redeemed by scanning your pass at the entrance of any participating attraction. Single Use Fast Lane benefits can only be redeemed and used by the passholder, are non-transferrable, and are valid only on the day redeemed.

Pass renewals get 1 FREE fall Bring-A-Friend to be used any operating day between August 8, 2024 – November 2, 2024, excluding Halloween Haunt. Your Bring-A-Friend benefit will be added to your pass and can be redeemed at the park by presenting your valid 2025 Season, Gold, or Prestige Pass at any turnstile. The Bring-A-Friend benefit can only be redeemed and used by the passholder, is non-transferrable, and is valid only on the day redeemed. Renewal Bring-A-Friend tickets may only be redeemed at Canada’s Wonderland.

Gold and Prestige Passes provide guests unlimited visits throughout the operating season, including Halloween Haunt and WinterFest. The Silver Pass is valid any regular operating day park opening through Labour Day, Monday, September 1, 2025. The Silver Pass does not provide admission to Camp Spooky, Halloween Haunt or WinterFest. 

No, free general parking is only included with Gold Passes with the All Park Passport add-on or Prestige Passes. Silver Passes and Gold Passes without the All Park Passport add-on are not eligible for free parking at Canada’s Wonderland. All-Season Parking add-ons can be purchased online.

Physical Season Pass cards are no longer offered. Refer to the FAQs below for instructions on how to add your Season Pass to the Canada's Wonderland mobile app.

Physical Season Pass cards are no longer offered. To activate your Season Pass, please visit canadaswonderland.com/activate. You can also upload your pass to the Canada's Wonderland mobile app by entering the barcode. No card is needed.

Your ticket should include a 20-digit barcode or QR code. You can scan this barcode or manually enter it into the mobile app to add the pass to your app directly.

Season Pass add-ons such as All Season Dining, All Season Drink Plan or All Season Parking are passholder specific and can only be used by the passholder who has them on the pass. Season Passes, add-ons, and any benefits associated with the pass are non-transferrable.

Season Pass cards are no longer required and instead can be stored on your phone via the Canada's Wonderland mobile app. If you still have questions about your Season Pass please contact our Guest Services team.

The All Park Passport is a premium add-on that allows either a Gold or Prestige Pass admission to other legacy Cedar Fair parks.

The All Park Passport add-on can only purchased with either a 2025 Gold or Prestige Pass. The 2025 Silver Pass is not eligible for the All Park Passport add-on.

The All Park Passport may be used to access the following legacy Cedar Fair parks:

• California’s Great America
• Canada’s Wonderland
• Carowinds
• Cedar Point
• Dorney Park
• Kings Dominion
• Kings Island
• Knott’s Berry Farm
• Michigan’s Adventure
• Schlitterbahn Galveston
• Schlitterbahn New Braunfels
• Valleyfair
• Worlds of Fun

Your 2025 Gold or Prestige Pass with the All Park Passport add-on may only be used to access legacy Cedar Fair parks at this time. Starting on January 6th, 2025, your Gold or Prestige Pass with the All Park Passport add-on may be used for entry and parking to legacy Six Flags Parks including Six Flags Magic Mountain, Six Flags Great Adventure, Six Flags Great America, Six Flags Over Texas, Six Flags Over Georgia, and more. Please refer to the terms and conditions for more information.

The All Park Passport add-on is available with the purchase of either a Gold or Prestige Pass for an additional fee. Learn more and view the most up-to-date pricing.

Yes, a 2025 Gold or Prestige Pass with the All Park Passport add-on can be used for entry to other legacy Cedar Fair parks in 2024.

The All Park Passport add-on can be purchased using EZ Pay if purchased with either a Gold or Prestige Pass (when EZ Pay is offered). It is not eligible for EZ Pay if purchased separately from the Gold or Prestige Pass.

An All Park Passport add-on can be purchased online when purchasing either a Gold or Prestige Pass. After you select your pass and enter the guest information, you will be prompted to add the All Park Passport add-on. View the all park passport page for more detailed instructions on adding the All Park Passport to your pass.

Yes, you get the same benefits of a Platinum Pass when you purchase a 2025 Gold Pass and the All Park Passport add-on.

Yes, you can add the All Park Passport add-on to your existing 2025 Gold or Prestige Pass by logging into your season pass account and selecting “Manage Passes.” Click the arrow under the pass to which you would like to add the All Park Passport add-on, scroll down, and click “Learn More” under All Park Passport within the Season Pass Add-Ons section. Follow the steps on the following screen to purchase and add to your pass.

Yes, your Gold or Prestige benefits can be used at other legacy Cedar Fair parks with the purchase of the All Park Passport add-on.

Prestige 2 annual Bring-A-Friends may be redeemed at all legacy Cedar Fair parks; Prestige Single Use Fast Lane benefits may be redeemed at all legacy Cedar Fair parks except Schlitterbahn Galveston and Schlitterbahn New Braunfels; the remaining Prestige benefits are only available at Canada’s Wonderland, Carowinds, Cedar Point, Kings Dominion, Kings Island, and Knott’s Berry Farm.

Benefit availability may vary by park, please contact the park you are planning to visit for questions regarding applicable benefits.

Scan your Prestige Pass at the merge point of any eligible attraction. Prestige Passholder must be present to redeem this offer. Offer is only valid for one use per visit.

Present your valid Prestige pass at the admission gate, and you and your guest will be admitted to the park. The Prestige bring-A-friend benefit is good for two visits during the pass validity. You may use the two free visits on the same day or use one visit on two separate days.

Prestige with the All Park Passport add-on can also redeem Bring-A-Friend tickets at other legacy Cedar Fair parks. Note that only two Bring-A-Friend tickets are available during the pass validity, regardless of at which legacy Cedar Fair park they are used.

The Gryphon’s Crown VIP Lounge is located at All's Well Hall, in Medieval Faire. Entrance access is on the north side of the building by the patio on Arthur's Baye.

The Gryphon’s Crown VIP Lounge is located at All's Well Hall, in Medieval Faire. Entrance access is on the north side of the building by the patio on Arthur's Baye.

Guests who access the park using the following Prestige Bring-A-Friend ticket types will be granted access to the VIP lounge:

• One of the two free Bring-A-Friend tickets available to Prestige Passholders may access the lounge

OR

• A Prestige Pass Perk Bring-A-Friend ticket

Guests who access the park using a Bring-A-Friend ticket from another offer (i.e. Bring-A-Friend ticket purchased directly from the park’s website) are not entitled to complimentary lounge access unless specified in the offer terms.

The Preferred Parking lot is located in the E section of the parking lot, after passing through the toll gate. A valid Prestige Pass must be presented at the toll gate to receive a receipt. This receipt must then be presented to the associate at the lot entrance to access the Preferred Lot.

The Preferred Entrance is on the left side of the main gate, and is available for the first two operating hours of each day.

Yes, all household passholders will need to have Prestige to access Prestige benefits.  

Yes, you can add the All Park Passport add-on to your Prestige Pass online. 

Prestige receives exclusive benefits at the home park for which the pass is eligible. Prestige with the All Park Passport add-on receives exclusive benefits at the home park the pass was purchased through, plus unlimited visits to ALL legacy Cedar Fair parks and the exclusive benefits at other legacy Cedar Fair parks offering the Prestige Pass.

Prestige 2 annual Bring-A-Friends may be redeemed at all legacy Cedar Fair parks; Prestige Single Use Fast Lane benefits may be redeemed at all legacy Cedar Fair parks except Schlitterbahn Galveston and Schlitterbahn New Braunfels; the remaining Prestige benefits are only available at Canada’s Wonderland, Carowinds, Cedar Point, Kings Dominion, Kings Island, and Knott’s Berry Farm.

Benefit availability may vary by park, please contact the park you are planning to visit for questions regarding applicable benefits.

• Appropriate swimwear is required. Thongs and transparent clothing are not permitted. We reserve the right to determine the appropriateness of swimwear.
• Guests wearing bathing attire with metal buttons, rivets, zippers, or snaps will not be permitted to ride Lakeside Lagoon - Slides, Muskoka Plunge, or Splash Station Slides.
• Footwear is not permitted on Splash Works attractions. Aqua socks and aquatic style footwear are permitted on Lazy River, Moosehorn Falls, Riptide Racer, Super Soaker and The Plunge.
• Guests requiring special accommodations should speak to a member of the Aquatics management team. Due to attraction manufacturer requirements, some riding restrictions may apply.
•  All guests who require a diaper are required to wear a swim diaper or a diaper specifically designed for aquatic use.
• When exiting Splash Works, shirts, shorts, and shoes are required.

If you do not have appropriate swimwear, swimsuits and other aquatic gear can be purchased at Muskoka Beach Wear.

To ensure the safest experience for all guests during their visit, the following rules are in effect. We appreciate your cooperation in this regard.

• Attractions may have specific height, weight, and safety requirements. Please refer to the Safety Guide sign posted at each attraction to make an informed decision as to whether the attraction is right for you.
• Please refrain from running, horseplay, and other boisterous activities.
• Glassware and similar material with a tendency to shatter on impact are not permitted in Splash Works.
• For safety reasons, diving is not permitted at any attraction.
• Splash Works and Canada’s Wonderland is a smoke-free environment.
• Keep an eye on your young children. Children should not be left unattended at any time.
• Please secure all loose articles, including hats, glasses, and jewelry when riding. Cameras, cell phones and video recording devices may not be used on any slide or in any changing area or restroom.
• Water toys, whistles, and inflatable assists are not permitted.
• Masks and snorkels are not permitted on any water attraction.
• Hearing devices or any other electronic devices may be damaged by water. Please take the necessary steps to protect such items.
• According to crowd size, time at the water attractions and access to Splash Works may be limited.
• Please note that tents, beach umbrellas and shade structures are not permitted inside Splash Works. Guests may make use of the permanent umbrellas or shaded areas provided by the Park or they are welcome to rent one of the Park Cabanas.

Our Aquatics staff is here to ensure that you have a safe and pleasant visit. First aid staff and waterpark supervisors are available throughout the area should you have any questions or need assistance. Please follow all lifeguard rules and instructions, but do not talk to or distract lifeguards while they are on duty.

In an effort to provide a safe and enjoyable waterpark experience for our guests, Splash Works routinely utilizes training exercises to improve our lifeguards’ skills and vigilance. These exercises will occur during normal operating hours and may consist of the following: submersible water manikins, the use of video surveillance equipment, internal and external audits, active/inactive water rescues and/or first aid scenarios.

Splash Works provides a full day of fun in the sun! To make the most of your day, be sure to drink plenty of water in order to avoid heat exhaustion. Drinking fountains are located near each restroom. Don’t forget to apply sunscreen frequently throughout the day. If you happen to forget your sunscreen, Muskoka Beach Wear and various merchandise locations throughout the Park have a variety of sunscreens available for purchase.

Life jackets are available for use throughout Splash Works. Life jackets are complimentary and are available to any guest wishing to use one. Children, inexperienced and non-swimmers are encouraged to wear a life jacket. Life jackets are available for all guests needing special consideration. Some attractions require guests below a specific height and age to wear a life jacket before participating in the attraction. Aquatics staff and lifeguards reserve the right to impose the use of life jackets as needed. For specific attraction requirements, please visit our Rider Safety Guide information page or ride experience guidelines. Guests are permitted to wear their own life jacket; however it must be Canadian Coast Guard, Transport Canada, or Fisheries and Ocean Canada approved.

PLEASE NOTE: As of July 1, 2018 the regulations under the Health Protection and Promotion act have been updated by the Ontario Ministry of Health and Long-Term Care. The regulation now states:

Every owner and every operator of a Class A pool shall ensure that there is a process in place to ensure a guardian or designated person supervises children under 10 years of age. The process must include a swimming competency test and a method of communicating the requirements of the process. O. Reg. 494/17, s. 13 (10).

As there isn’t an opportunity to determine swimming competency in the waterpark environment, we will be requiring that all children under 48” in height and under 10 years of age wear a life jacket/PFD in the Lazy River and all guests under 52” in height and under 10 years of age wear a life jacket/PFD in White Water Bay. Life jackets are available throughout the waterpark on a first-come, first-serve basis.

The First Aid Station is located next to the Splash Works entry gate. If you need any assistance during your visit, do not hesitate to stop by the First Aid Station, or notify the nearest lifeguard. Our team would be glad to assist.

Upon arriving, we recommend selecting a meeting place such as the First Aid Station, in the event you or your child becomes lost or separated from your party. In the unlikely event that your child becomes separated, please alert an associate. Public address pages cannot be broadcast inside Splash Works.

If you happen to lose an item or leave an item behind while visiting, please drop by the First Aid Station during regular operating hours. After hours, please visit Guest Services located at the Front Gate.

Splash Works is committed to providing all of our guests with an enjoyable visit. Guests with disabilities are encouraged to visit our Guests with Disabilities page for detailed information on the requirements of each attraction, along with the programs that Canada’s Wonderland and Splash Works offer.

A water wheelchair is available for guests requiring additional assistance when at Lazy River or White Water Bay. The water wheelchair may be used by multiple guests on the same day. During your visit, please speak to a member of our Aquatics management team to obtain access to the water wheelchair and for further accessibility information.

For your convenience, lockers are located in between the Splash Works entry gates. Various locker sizes are available for all of your personal belongings. Locker rentals are automated and can be paid using debit cards and credit cards. The lockers work with electronic pin codes and will allow unlimited access throughout the day. Locker access is available until both Splash Works and Canada’s Wonderland are closed for the evening. Canada’s Wonderland cannot be held responsible for lost or stolen items.

Relax and enjoy the privacy of your own wave side cabana. A limited number of exclusive cabanas are available each day and often sell out. For more information and to reserve your cabana, please visit the Cabana Information Page.

Inner tubes are available free of charge at each attraction that requires a tube in order to ride. Inner tubes must remain at the attraction after riding.

Canada's Wonderlands' Pass Perks Monthly Rewards Program is the next evolution of our popular loyalty program. A fresh selection of Pass Perks will appear each month on the Pass Perks page. You’ll see a brief description of the Perk and the number of times you need to visit the park to earn it. At the end of the month, your cumulative visit total earns you one or more Perks. Your visits reset on the first day of the month. 

You earn Pass Perks according to the number of park visits you have accumulated by the end of each month. You get one visit per day. For example, if you visited FOUR times in one month, you receive the Perk that corresponds with FOUR visits. If you visited more than four times, you receive the Perk that corresponds with FOUR visits. We also plan on awarding surprise Perks throughout the season. 

No. As soon as you purchase your Season Pass, you join Pass Perks. However, to stay up to date with your rewards, be sure to download the mobile app and add any Season Passes in your household. Otherwise, you may miss out on what you've earned. 

Regular, Gold and Prestige Passholders. 

Look in the Pass Perks section of our all-new mobile app or your Pass Portal dashboard. We may email you about a Perk you’ve earned (depending on the type of Perk), but the mobile app and dashboard are the best ways to locate your Perks. 

Rewards you redeem inside the park—like sweets, treats and tickets —are automatically loaded to your Season Pass. Check your mobile app or Season Pass Portal to view all the details about your offer. You’ll see how long the offer is active and the exact locations where you can redeem it. Redeem your rewards by scanning your Season Pass where applicable. 

Your earned Perks will have varied validity from the day they load to your Season Pass. Be sure to check the Perk description for an exact redemption date.  

Monthly rewards you redeem inside the park will be loaded to your Season Pass at midnight on the last day of the month, to redeem for a set time the next month.  In some cases, there can be a 24-48 hour delay. 

Prestige Season Passholders can earn and redeem up to two Monthly Perks per month, which includes one exclusive Enhanced Pass Perk and one general Monthly Perk. Other Season Passholders can earn and redeem one Monthly Perk per month.

Yes, with some exclusions depending on the offer. We will communicate this in the offer description.  The disclaimer reads as “not combinable with other discounts or promotions.” Most Pass Perks do combine with other discounts for extra savings! 

• Discounted or free food, including snack items like as popcorn, Dippin' Dots and cotton candy. Entrée food items include hot dogs, pizza, tacos and much more.
• Discounts on exclusive merchandise such as beach towels, swimsuits and Squishmallows
• Discounts on paid rides and games (NEW!) 
• Discounted or free Bring-A-Friend admission tickets, single-use Fast Lane (where applicable), and seasonal Perks tied to events 
• VIP Experiences: Exclusive packages that aren’t available to purchase but are custom-built by our experts in entertainment and offer a once-in-a-lifetime experience. Enter to win by simply visiting the park; winners are randomly drawn.
   

No. At this time, you can only earn and redeem perks at your home park. Scanning at a separately gated waterpark (if applicable) and the dry park on the same day will only count as one total visit. 

At this time, you cannot exchange, gift, or transfer any Pass Perks Reward to another Passholder or non-Passholder. Your Perk is exclusive to you. 

The Fast Lane program was previously reliant on wristbands to grant access to the Fast Lane at our attractions. While we still utilize wristbands, there is now a bar code on the wristband as an extra safety measure. At the merge point of the Fast Lane, the bar code will be scanned for validity.

To get to the fun faster, Pass Perks and Prestige Pass one-time Fast Lanes no longer require visiting another location to obtain the entitlement. Your Pass Perk or Prestige Pass one-time Fast Lane can be scanned directly from your Canada's Wonderland mobile app, e-ticket or Season Pass at the merge point of eligible attractions.

At times a limited number of Single Use Fast Lane vouchers may become available for an attraction. If available, they can be purchased through the new Canada's Wonderland mobile app. In the future, these Single Use Fast Lane vouchers will also be available for purchase at select kiosks located throughout the park.

Availability is subject to current park wait time conditions.

Fast Lane is an all day product that allows you to utilize the Fast Lane on multiple attractions throughout the park. Single Use Fast Lane is specific to one particular attraction for one ride and is date-specific. Single Use Fast Lane is valid only for one admission to the Fast Lane on the specific attraction for which the product was purchased.

Select attractions with high thrill factors have Fast Lane kiosks located near the ride entrance. At these kiosks, guests can scan their Single Use Fast Lane from their phone and obtain a paper voucher. Now the phone can be left with a non-rider or in a locker.

Yes, a Single Use Fast Lane can be upgraded to an all day Fast Lane wristband at Guest Services.

Single Use Fast Lane is only available when capacity is available. If it is currently not available, check the Canada's Wonderland mobile app later in your visit to see if it becomes available.

Filming on rides is strictly prohibited. Loose articles could result in injury, for which the guest will be liable. Anyone found breaking this policy may face ejection from the park and have their season pass revoked.

Exceptions to this policy are in place for Swan Lake, KidZville Station and Jokey’s Jalopies. This policy also prohibits the unauthorized use of GoPro style equipment, mounts and harnesses. 

All cameras and cell phones must be safely secured in cargo pockets, a waist pack, in a bin on the ride platform, left in a locker, or with a non-rider. Ride attendants cannot be responsible for items lost, stolen, or damaged while riding. Due to the potential for water damage, Riptide, Timberwolf Falls and White Water Canyon riders should leave their cameras and other valuable items with a non-rider or in a locker. 

First Aid is located in Medieval Faire beside the Spinovator ride and is staffed by certified Emergency Medical Responders at all times. If you need immediate medical assistance, please tell any Park associate and they will call First Aid and have an Emergency Medical Responder dispatched to your location. 

The safety of our guests and associates is our number one priority, and we have implemented several enhanced security procedures at the front gate. As part of the process: 

• Guests arriving at the Park will go through metal detection every public operating day.  
• All bags, purses, backpacks, waist packs, etc. are subject to inspection prior to entering.
• Sharp objects (including pocket knives and metal chains), firearms, or other items that could be considered a weapon are strictly prohibited.   
• Please see our separate FAQ on outside food and beverages. 

We use a variety of methods in securing our Parks including uniformed and plain clothes officers, and video surveillance monitoring.  

Canada's Wonderland does not tolerate guests who fight and/or harass other guests while on our property. People who engage this behaviour are subject to being ejected and potentially banned from the Park, and may be subject to arrest by local police. 

All drones or RPAS (Remotely Piloted Aircraft System) are prohibited from taking off or landing on Canada's Wonderland property, with the exception of the company's certified Pilot-In-Command listed on the Park's Special Flight Operations Certificate. 

All drone pilots must adhere to Canadian Aviation Regulations set forth by Transport Canada. Any unauthorized drone or pilot found to be violating these regulations and/or trespassing will be reported to Transport Canada and local law enforcement. 

These regulations include but are not limited to the pilot maintaining visual-line-of-sight at all times without a visual aid (for example, binoculars or video feed). In addition, drones must fly away from bystanders at a minimum distance of 30 metres. 

While in operation, Canada's Wonderland is classified as an Advertised Event, and as such, drones are not permitted to fly near or over the park, as per Transport Canada regulations. 

The safety of our guests and associates is our number one priority. All of our rides are licensed and annually inspected by the Technical Standards and Safety Authority. They also undergo inspections by our staff on daily, weekly and monthly schedules. Our ride operators and attendants undergo comprehensive training and certification by International Ride Training (IRT). For more information please read “10 things you should know about ride safety at Canada”s Wonderland.”

Yes, we are committed to providing a safe, comfortable and enjoyable experience for all guests. To help us fulfill our commitment, we ask that everyone honour this code of conduct.