Canada’s Wonderland is dedicated to providing world-class customer service to all Guests visiting Canada’s Wonderland and making it fully accessible to all members of the community.

Canada’s Wonderland’s accessibility policy supports the full inclusion of persons with disabilities as set out in the Canadian Charter of Rights and Freedoms, Ontario Human Rights Code, the Ontarians with Disabilities Act (ODA) 2001, and the Accessibility for Ontarians with Disabilities Act (AODA). Canada’s Wonderland is committed to giving all Guests with disabilities the same opportunity to enjoy and benefit from our services and attractions in a similar way as other Guests.

Canada’s Wonderland Ride Admission Policy and Special Access entrances are designed to help guests with restricted mobility safely experience the rides. For information regarding Ride Admission Policy and Special Access entrances, please click here.

Accessible Parking is available for vehicles with valid permits on either side of the Front Gate plaza. Wheeltrans or other transportation may drop off guests with disabilities at Front Gate.  An entrance for guests with mobility disabilities is clearly signed at the Front Gate.

All washrooms have facilities designed for access to guests in wheelchairs. These washrooms are signed accordingly and located in all areas throughout the park.

All main restaurant locations are accessible to guests in wheelchairs. Some food service locations throughout the park may present difficulties for guests in wheelchairs. Please ask our employees for assistance at these locations.

Guests with vision disabilities may ask our employees for assistance with obtaining information on menu items and prices.

Our employees will be happy to assist with orders and bringing items to tables.

A limited supply of wheelchairs and electric convenience vehicles (ECV) are available at the Rental Centre located inside Front Gate. A 1-day rental of a manual wheelchair is $15.00 and an ECV is $45.00. A deposit may be required. All rentals are on a first-come, first-serve basis and cannot be reserved in advance. It is recommended that guests bring their own wheelchairs.

Oversized change/dressing rooms are located in the Splash Surf Shop and the Locker Room retail stores. Guests with mobility disabilities, or who need a support person with them, can utilize these rooms.

Pay phones do have volume control. A TTY is available at Guest Services for guests with hearing disabilities.

Guests with casts and braces will be restricted from riding rides where the cast or brace will not fit inside the ride unit or where it will present a hazard to the guest or others. Guests with full arm (elbow restricted) and full leg (knee restricted) casts or braces are restricted from most rides and slides at Canada’s Wonderland. We suggest you delay your visit until the cast is removed.

Guests with any type of prosthesis should not ride Behemoth, Leviathan, Drop Tower, Flight Deck, Psyclone, Riptide, Shockwave, Silver Streak, Sledge Hammer, Swing of the Century and Windseeker unless they can ensure the device is properly secured and will remain in place during the ride. Due to manufacturer requirements at Behemoth and Leviathan, any lower body amputations must be at or below the ankle.

Guests with prosthetics which do not have any exposed metal parts are generally permitted on all water park attractions.

Please consult with a member of our Attractions supervisor team prior to riding to ensure that you have a safe riding experience.

Canada’s Wonderland’s show, special event, and catering venues are accessible to guests with disabilities. There are viewing areas to accommodate guests in wheelchairs although they are limited. Please speak with an usher in advance for assistance with entrance and seating for the guest with a disability and other members of the guest’s party.

Service animals are welcome but must be controlled by appropriate leashes, harnesses, or other devices at all times. Guests with service animals should follow the same procedures on the attractions as those outlined for guests with mobility disabilities. Due to the nature of most rides, service animals must remain with a non-riding member of the guest’s party; Canada’s Wonderland employees are not permitted to take control of service animals. Guests whose service animals demonstrate aggressive behaviour toward other guests or our employees will be directed to remove the animal from the park. There is a limit of one service animal per guest.

Contact us for more information about accessibility.

Phone: 905-832-7408
Fax: 905-832-7429
Email: Guestservices@canadaswonderland.com

Mail:
Guest Services
Canada’s Wonderland Company
9580 Jane Street
Vaughan, Ontario
L6A 1S6