Guests With Disabilities

FUN Fact.

FUN FactAlmost 250,000 Funnel Cakes are consumed every season, which is equal to the length of Leviathan’s track 29 times.

Guests With Disabilities


At Canada's Wonderland we have plenty of exciting rides and shows for everyone. We are proud to have earned one of the best safety records in the industry and are committed to providing our guests with a safe environment. Canada's Wonderland is a wonderful destination for families and friends to visit. Our goal is to make your experience at the Park both smooth and full of family-fun. Continue reading below for helpful tips and facts to make your visit to the Park enjoyable and inclusive for everyone in your party.

If you need further information or have a need that is not addressed here, please contact Guest and Information Services at the Front Gate or in KidZville while at the Park, or call 905-832-8131 before your visit.

You can also contact us to request copies of our Multi-Year Accessibility Plan and AODA policies; alternate formats will be made available if needed.

For information on admission pricing for Guests with Disabilities, please contact us below.

Phone: 905-832-8131 (TTY 905-832-7503)
Email: ride.accommodations@canadaswonderland.com

Mail:
Guest Services
Canada’s Wonderland Company
9580 Jane Street, Vaughan, Ontario L6A 1S6

Additional Resources:
Please stay tuned for 2017 resources and information to be announced.

Information For Guests With Disabilities

At Canada's Wonderland we are proud of our reputation for accommodating guests with disabilities through our Ride Admission Policy and Alternate Access Entrances. To continue to provide equal access for all guests, be aware that all guests with mobility impairments or ASD will now receive a Ride Boarding Pass with wait times. The Ride Boarding Pass Program allows guests to access rides at specified times via the exit ramp in order to avoid crowds and waiting in the regular queue lines.
You may be asking yourself whether Canada's Wonderland is appropriate for guests with an Autism Spectrum Disorder (ASD) or whether your loved one on the spectrum will be able to handle the theme park experience. Canada's Wonderland has taken steps to be well-prepared to welcome and provide accommodations for all types of disabilities, including autism and related disorders. CLICK HERE for more information.
 
Canada’s Wonderland is dedicated to providing world-class customer service to all guests visiting Canada’s Wonderland and making it fully accessible to all members of the community and to offering a fair and equitable employment experience.

Canada’s Wonderland’s Accessibility Policy supports the full inclusion of persons with disabilities as set out in the Canadian Charter of Rights and Freedoms, Ontario Human Rights Code, the Ontarians with Disabilities Act (ODA) 2001, and the Accessibility for Ontarians with Disabilities Act (AODA). Canada’s Wonderland is committed to giving all guests with disabilities the same opportunity to enjoy and benefit from our services and attractions in a similar way as other guests.  The Company is equally committed to providing accommodations to persons with disabilities so that they may pursue and enjoy employment opportunities in a similar way as other applicants and employees.

Policies have been prepared that outline the Company's compliance with AODA regulations and what our guests and employees may expect from us.  They are intended to benefit all disabilities, whether readily apparent or not, and to ensure that everyone is treated with courtesy and respect.

Canada’s Wonderland Ride Admission Policy and Alternate Access entrances are designed to help guests with restricted mobility safely experience the rides. For information regarding Ride Admission Policy and Alternate Access entrances, please CLICK HERE.
To better assist guests who have a hearing impairment, Canada's Wonderland has a TTY device that can be reached at (905) 832-7503.
For guests with vision loss, a braille guidebook with park information is available at Front Gate Guest Services. A select number of these guidebooks are available and must be returned at the end of each visit. 
Accessible Parking is available for vehicles with valid permits on either side of the Front Gate plaza. Wheeltrans or other transportation may drop off guests with disabilities at Front Gate. An entrance for guests with mobility disabilities is clearly signed at the Front Gate.
Private washroom facilities for guests needing the assistance of another guest are available at all major washroom locations. Wheelchair accessible stalls are located at all main washroom facilities. These washrooms are signed accordingly and located in all areas throughout the Park. Family Washrooms are available at all major washroom locations which will accommodate a guest and a support person of any gender.
All main restaurant locations are accessible to guests in wheelchairs. Some food service locations throughout the Park may present difficulties for guests in wheelchairs. Please ask our employees for assistance at these locations.

Guests with vision impairments may ask our employees for assistance with obtaining information on menu items and prices.

Our employees will be happy to assist with orders and bringing items to tables.
A limited number of wheelchairs and electronic convenience vehicles (ECV) are available for one day rental. All rentals are on a first come basis and may not be reserved in advance. It is recommended that guests bring their own wheelchairs.

A one day rental of a manual wheelchair is $15 (+ $5 deposit) and an ECV is $50 (+ $50 deposit). The deposit is refunded upon the satisfactory return of equipment.
Oversized change/dressing rooms are located in the Splash Surf Shop and the Locker Room retail stores. Guests with mobility disabilities, or who need a support person with them, can utilize these rooms.
Guests with casts and braces will be restricted from riding rides where the cast or brace will not fit inside the ride unit or where it will present a hazard to the guest or others. Guests with full arm (elbow restricted) and full leg (knee restricted) casts or braces are restricted from most rides and slides at Canada’s Wonderland. We suggest you delay your visit until the cast is removed.

Leg and foot casts are not permitted on Time Warp.

Casts of any type (forearm, hand, wrist, partial lef, etc.) are not permitted on Behemoth,  Leviathan, Sledge Hammer, Launch Pad and some Splash Works attractions.

For full details please CLICK HERE to view the Ride Admission Policy Grid.

Guests with any type of prosthesis should not ride Behemoth, Leviathan, Drop Tower, Flight Deck, Psyclone, Riptide, Shockwave, Silver Streak, Sledge Hammer, Swing of the Century and Windseeker unless they can ensure the device is properly secured and will remain in place during the ride. Due to manufacturer requirements at Behemoth and Leviathan, any lower body amputations must be below the ankle.

Due to manufacturer requirements at WindSeeker, a guest with more than one lower body amputation (below the knee) are not permitted to ride.

Guests with prosthetics which do not have any exposed metal parts are generally permitted on all Splash Works attractions. Please consult with a member of our Aquatics Supervisory Team prior to riding to ensure that you have a safe riding experience.

For full details please CLICK HERE to view the Ride Admission Policy Grid.
Magnetics are used at the following attractions:
  • Backlot Stunt Coaster
  • Behemoth
  • Drop Tower
  • Wonder Mountain's Guardian
  • Leviathan
Guests with medical devices sensitive to magnetic fields (pacemakers, hearing aids, etc.), should consider these factors when deciding to ride. 
Due to the dynamic nature of rides, oxygen tanks are not permitted on most attractions. Please consult with Guest Services to speak with a member of management to discuss available rides. Oxygen tanks are permitted in all restaurants, shops and entertainment venues. 
Many attractions utilize special effects including strobe lighting and specialty ride lights that may impact guests with certain medical conditions.

Attractions utilizing these effects include:
  • Backlot Stunt Coaster
  • Behemoth
  • Boo Blasters
  • Flight Deck
  • Ghoster Coaster
  • Wonder Mountain's Guardian
  • Leviathan
  • Taxi Jam
  • The Fly
  • Thunder Run
  • WindSeeker 
Canada’s Wonderland’s show, special event, and catering venues are accessible to guests with disabilities. There are viewing areas to accommodate guests in wheelchairs although they are limited. Please speak with an usher in advance for assistance with entrance and seating for the guest with a disability and other members of the guest’s party.

Arthur's Baye - Wheelchair seating available near The Marketplace Buffet.

International Showplace - An outdoor amphitheatre with tent covered bench seating. Wheelchair seating available at the front and rear of the house.

KidZville Playhouse - An outdoor children's theatre with tent covered bench seating. Wheelchair seating available at the rear of the house.

Wonderland Theatre - An indoor, air-conditioned theatre with wheelchair seating available at the front, middle, and rear of the house.


Service animals are welcome at Canada’s Wonderland. A service animal is defined as a dog or miniature pony that has been individually trained to perform tasks for a person with disabilities. We may ask you what task your service animal performs for you. Service animals must be physically controlled on a leash or harness at all times while on our property. There is a limit of one service animal per guest. Due to the nature of most rides, service animals must remain with a non-riding member of the guest's party. Canada's Wonderland ride attendants are not permitted to take control of service animals. Guests whose service animals demonstrate aggressive actions toward our guests or employees will be directed to remove the animal from the Park.

Service animals are not permitted in water attractions, wet decks, wading pools, or lazy rivers. Service animals may be taken on Antique Carrousel and Character Carrousel in the "chariot" seating areas and Action Theatre.

Please stop by Guest Services for more information.
Our First Aid Centre is staffed at all times during Park operating hours. Refrigeration for medication, with the exception of bee sting anaphylaxis kits, is available at First Aid, and medical equipment can be stored. The First Aid Centre is located behind Spinovator in Medieval Faire.