Guest Services

FUN Fact.

FUN FactThere are 5,310 Red & White Begonias in the Floral Flag at Front Gate. It takes 10 people one day to plant the entire flag.

Guest Services

For additional information you can reach us at:

Address: 9580 Jane St., Vaughan, Ontario L6A 1S6
Telephone: 905-832-8131

Please be aware that The Red Deals is not an authorized Canada's Wonderland ticket seller.

Things best to know before you go.

A guest's height is an important safety factor on many rides and attractions. Children can be measured at our Height Check Stations located on either side of International Street. Colour-coded wristbands are provided at these locations and correspond to the colour found on the Rules and Regulations signs located at the entrance of each ride. For the safety of your child, shoes that contribute excessively to height should not be worn. We reserve the right to ask that shoes be removed to ensure that a child’s height is not being artificially enhanced or manipulated. If the Height Check Station is closed, a wristband can be obtained at the station of any ride as long as the guest meets the height requirement of that ride.
First Aid is located in Medieval Faire beside the Spinovator ride and is staffed by certified Emergency Medical Technicians (EMT) at all times. If you need medical assistance please tell any park employee and he/she will call First Aid and have an EMT dispatched to your location. Medication cannot be dispensed to minors without parental consent.
The safety of our guests and associates is our number one priority. We need your assistance in an effort to make the park entry process as efficient as possible. Here's how you can help:
  •  Please leave all non-essential purses, backpacks, book bags, fanny packs and other bags and packages at home or locked in the trunk of your car.
  •  You will be asked to open purses, backpacks or other bags for inspection upon entry.
  •  Please note that food and drinks MAY NOT be brought into the park. Plastic bottled water is permitted as is baby food and formula.
Weapons of any kind and illegal substances are not permitted on Canada’s Wonderland Property. If these items are found during a search, the items and the individual may be turned over to law enforcement.
No outside food, beverages or coolers are allowed to be brought into Canada’s Wonderland. However, baby food and formula are permitted as is plastic bottled water. Guests with baskets, coolers and personal picnic items are welcome to use the public picnic pavilion located just outside our front gates. Those with medical dietary needs will be considered. 

Guests are encouraged to visit our Special Dietary Needs webpage and/or contact Guest Services at (905) 832-8131 prior to their visit for more information about available options.
All guests under the age of 30 will be required to provide valid government issued photo I.D prior to the sale of any alcoholic beverage. As per the Liquor License Act of Ontario, Canada’s Wonderland can deny the sale of any alcoholic beverage to a guest who is showing signs of intoxication or public drunkenness. Any guest who Canada’s Wonderland determines to be intoxicated will be removed from the premises.
Rides will close due to extreme temperatures and adverse weather conditions - particularly heavy rain, high winds and/or lightning. This is to ensure that the safety of all our guests is not compromised in unpredictable weather. A dashboard located inside Front Gate Guest Services can provide information on which rides are in operation. A specific answer as to when closed rides will return to operation is not possible because varying degrees of inclement weather cause different effects on different rides. Please be assured that Canada’s Wonderland makes every effort to reopen the rides as quickly and safely as possible after the adverse weather conditions cease. No refunds or rainchecks will be issued due to adverse weather conditions.
Electronic lockers are available for all day rental. Lockers are located at the front gate entrance and at the Splash Works water park. The all day rental fee ranges from $15 to $30 depending on the size of the locker and the time of the season. Prices include tax and are subject to change without notice. Credit card and cash are accepted. 

Please Note: loose articles must be left with a non-rider or in a locker before riding Wonder Mountain's Guardian (lockers are available near the exit of ride).

For the convenience of all of our guests, smoking of any kind, including vapour and e-cigarettes, is allowed only in designated areas. There is no smoking in KidZville and Planet Snoopy, or any restaurants, outdoor patios, live entertainment venues (International Showplace, Kingswood Music Theatre, and Action Theatre), or shops.

There are five designated smoking areas in the Park located in the following areas:
  • Outside the Main Entrance,
  • On International Street, outside the entrance of Medieval Faire,
  • Near the entrance of Wild Beast in Medieval Faire,
  • In between Psyclone and Kingswood Music Theatre,
  • Near the lockers by Splash Works
Designated smoking areas are clearly marked. Your cooperation is greatly appreciated.
Only guide dogs / service animals are permitted in the park. Canada’s Wonderland provides an air-conditioned facility where guests may keep their pet (dogs and cats only) during their visit for a daily fee of $6. This self serve facility requires that pet owners provide care for their pet including water, food and exercise. The facility is equipped with a water faucet, bowls and kennel cages for guest use. Pets must be kept in one of the provided cages. For the comfort of your pet they must be able to stand and turn around in the cage. The largest cage available is 71cm (H) x 116cm (W) x 68cm (D). Please do not leave pets inside your vehicle.
MasterCard, VISA, American Express, Interact Direct Payment, US and Canadian traveller’s cheques, are gladly accepted for admission. For more information, please stop by Guest Services located at the Front Gate and in Kidzville.
Before exiting the park, please ensure that you have a legible stamp on your hand. If your stamp is worn or has been washed off, please present your ticket stub to any of our admission staff located at the Front Gate for a new stamp. Re-entry is not permitted during Halloween Haunt event nights.
Line Jumping is defined as “CUTTING IN FRONT OF OTHER WAITING GUESTS, LEAVING THE LINE THEN ATTEMPTING TO RE-ENTER. THIS INCLUDES USING THE RESTROOM FACILITIES OR TO PURCHASE FOOD OR DRINKS.” Once you leave your place in line, you have forfeited it, no matter what the reason. Saving a place in line is simply not permitted.
All drones (Unmanned Aerial Systems) are prohibited at (in) all Cedar Fair parks, including Canada's Wonderland, and any unauthorized drone(s) observed over Canada's Wonderland will be reported to Transportation Canada and local law enforcement, regardless of its point of origin or operation. Drones may pose a potential safety risk and may violate Transportation Canada Guidelines.
Shirts and shoes must be worn in the Park at all times, including entering or exiting. Swimwear must be sufficiently covered. Clothing with profanity, obscene gestures or statements, pictures of illegal substances, costumes or disguises that conceal identity is prohibited.  
Please be aware that The Red Deals and The Group Deals websites are not authorized Canada's Wonderland ticket sellers and their tickets are not valid for entry into Canada’s Wonderland and/or Halloween Haunt.
For safety reasons, we cannot permit the taking of pictures, videotaping, and filming of any kind on any ride except Swan Lake, KidZville Station and Jokey’s Jalopies. This includes the use of GoPro style equipment, mounts and harnesses. All cameras and cell phones must be safely secured in cargo pockets, a waist pack, in a bin on the ride platform, left in a locker, or with a non-rider. Ride attendants cannot be responsible for items lost, stolen, or damaged while riding.

Due to the potential for water damage, Riptide, Timberwolf Falls and White Water Canyon riders should leave their cameras and other valuable items with a non-rider on in a locker.

“Selfie Sticks” are not permitted on any ride.