Guest Services

FUN Fact.

FUN FactThere are 5,310 Red & White Begonias in the Floral Flag at Front Gate. It takes 10 people one day to plant the entire flag.

Guest Services

For more additional information you can reach us at:

9580 Jane St., Vaughan, Ontario L6A 1S6
905-832-8131

Things best to know before you go.

A guest's height is an important safety factor on many rides and attractions. Children can be measured at our Height Check Stations located on either side of International Street. Color-coded wristbands are provided at these locations and correspond to the color found on the Rules and Regulations signs located at the entrance of each ride. For the safety of your child, shoes that contribute excessively to height should not be worn. We reserve the right to ask that shoes be removed to ensure that a child’s height is not being artificially enhanced or manipulated. If the Height Check Station is closed, a wristband can be obtained at the station of any ride as long as the guest meets the height requirement of that ride.
First Aid is located in Medieval Faire beside the Spinovator ride and is staffed by certified Emergency Medical Technicians (EMT) at all times. If you need medical assistance please tell any park employee and he/she will call First Aid and have an EMT dispatched to your location. Medication cannot be dispensed to minors without parental consent.
The safety of our guests and associates is our number one priority. We need your assistance in an effort to make the park entry process as efficient as possible. Here's how you can help:
  •  Please leave all non-essential purses, backpacks, book bags, fanny packs and other bags and packages at home or locked in the trunk of your car.
  •  You will be asked to open purses, backpacks or other bags for inspection upon entry.
  •  Please note that food and drinks MAY NOT be brought into the park. Plastic bottled water is permitted.
Weapons of any kind and illegal substances are not permitted on Canada’s Wonderland Property. If these items are found during a search, the items and the individual may be turned over to law enforcement.
  • Guests with baskets, coolers and personal picnic items are welcome to use the public picnic pavilion located just outside our front gates.
  • Food and drinks MAY NOT be brought into the park. Plastic bottled water is permitted.
Alcohol can only be purchased by persons over the age of 19 with valid government issued photo I.D. Alcohol must also stay on venue premises and cannot be consumed or taken out of the specified area.
Rides will close due to adverse weather conditions, particularly heavy rain, high winds and/or lightning. This is to ensure that the safety of all our guests is not compromised in unpredictable weather. A dashboard located inside Front Gate Guest Services can provide information on which rides are in operation. A specific answer as to when closed rides will return to operation is not possible because varying degrees of inclement weather cause different effects on different rides. Please be assured that Canada’s Wonderland makes every effort to reopen the rides as quickly and safely as possible after the adverse weather conditions cease. No refunds or raincheques will be issued due to adverse weather conditions.
Lockers are available for all day rental. Lockers are located at the front gate entrance as well as in Splash Works. The all day rental fee is $12 plus a $3 deposit. The deposit is refunded upon the satisfactory return of the locker key.
For the comfort of all our guests, smoking is not permitted in any areas except designated smoking areas. There is no smoking in KidZville and Planet Snoopy, or any restaurants, outdoor patio, live entertainment venue (International Showplace, Kingswood Music Theatre and the Action Theatre), or shops.

There are six designated smoking areas in the Park located in the following areas:
  •  outside the Main Entrance,
  •  at the entrance of Medieval Faire,
  •  at the south side of International Street,
  •  by Swings of the Century,
  •  by the exit of Skyrider,
  •  and inside Splashworks by the entrance of Body Blast. 
Designated smoking areas are clearly marked. Your cooperation is greatly appreciated
Only guide dogs / service animals are permitted in the park. Canada’s Wonderland provides an air-conditioned facility where guests may keep their pet (dogs and cats only) during their visit for a daily fee of $6. This self serve facility requires that pet owners provide care for their pet including water, food and exercise. The facility is equipped with a water faucet, bowls and kennel cages for guest use. Pets must be kept in one of the provided cages. For the comfort of your pet they must be able to stand and turn around in the cage. The largest cage available is 71cm (H) x 116cm (W) x 68cm (D). Please do not leave pets inside your vehicle.
MasterCard, VISA, American Express, Interact Direct Payment, US and Canadian traveller’s cheques, are gladly accepted for admission. For more information, please stop by Guest Services located at the Front Gate and in Kidzville.
Before exiting the park, please ensure that you have a legible stamp on your hand. If your stamp is worn or has been washed off, please present your ticket stub to any of our admission staff located at the Front Gate for a new stamp.
Line Jumping is defined as “CUTTING IN FRONT OF OTHER WAITING GUESTS, LEAVING THE LINE THEN ATTEMPTING TO RE-ENTER. THIS INCLUDES USING THE RESTROOM FACILITIES OR TO PURCHASE FOOD OR DRINKS.” Once you leave your place in line, you have forfeited it, no matter what the reason. Saving a place in line is simply not permitted.